Your employees are the backbone of your business. If they are unhappy, under trained, or unable to accomplish their job correctly, your company’s success suffers. Therefore an employee satisfaction survey can allow you to stay on the right track with your employees and your business.
Here are a number of the ways an employee satisfaction survey can benefit your business.
Ensure your employees know their jobs. A survey can help you keep tabs on your employees’attitude about their work. Like, a survey employee satisfaction survey helps you be sure that your employees feel just like they have been well trained in their jobs. There’s nothing more frustrating for an employee than feeling like they do not understand what they are supposed to be doing. Therefore, an under trained employee can be an unhappy employee. And of course, this ultimately results in unhappy customers.
Improve customer satisfaction rates. Ensuring your employees feel just like they are well trained helps in another way: It ensures your customers can enjoy the standards that you’ve established for your company with as few frustrations as you can while employing you. Although it may possibly not be immediately obvious, an employee satisfaction survey ensures your customers are happier, along with ensuring your employees are happy and confident within their jobs.
Ensure employees are happy. Happy employees make good employees, but happy employees also make devoted employees. That is important because fewer resignations mean fewer positions to fill with new hires. Lacking to feel the process of hiring and training new employees saves your organization both time and money, as you will see below.
Save money spent on hiring and training new employees. There are no two ways about any of it: A small business that has high turnover will spend much more money on hiring and training new employees than a business that has low turnover. First there’s the price of running the ads and paying somebody to go through applications and conduct interviews; even when that person has already been on your payroll, it’s time you’re paying them when they might do something else more productive.
Even once you have spent money on running ads, interviewing, and hiring a new employee, you’ve to spend more cash on training. When you have a high turnover rate, you most likely have a teacher, or perhaps a training department, on staff. But even though you don’t, you’re paying somebody for time that would be spent on work that is more directly conducive to your company’s success.
Eliminate time wasted on hiring and training new employees. All the processes described above take lots of time, and you know the old saying: Time is money. When you have your experienced senior employees spending some time on training new hires, you’re potentially costing yourself money by diverting resources far from activities that would be more good for your organization, both financially and when it comes to long term success. I cannot stress more, training and hiring is expensive!
Discover how to help keep your employees. If you should be noticing high or increasing turnover rates, an employee satisfaction survey may give you suggestions to help keep more of your employees. Perhaps long-time employees believe that their pay doesn’t accurately reflect their experience and devotion to your company; perhaps there’s something you can do to create employees feel more at home with your company. Whatever the problem is, a survey might help reveal the subject.
Many business owners don’t realize the powerful connection between your employees’happiness and your business’s success. You can’t have an effective business without happy, competent employees, so it’s wise to utilize an employee satisfaction survey to help keep tabs on your employees’attitudes about their work and their workplace.